Introduction to Information Technology Support and Services

Course Length

1 Semester

This semester-long course focuses on real-world application, including common industry best practices and specific vendors that offer tools for technicians, project managers, and IT leadership. Students learn how the IT department of an enterprise supports the overall mission of the company. Students apply their knowledge of hardware and software components associated with IT systems while exploring a variety of careers related to IT support and services.

Throughout the course, students analyze technical support needs to perform customer service and configuration management activities. Students also evaluate application software packages and emerging software. Students demonstrate and apply knowledge of IT analysis and design by initiating a system project and evaluating applications within the IT system.

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Overview of Concepts

• Unit 1: System Design and Implementation
• Unit 2: System Maintenance
• Unit 3: End-User Support
• Unit 4: Management Collaboration and Reporting
• Unit 5: Continuing Education and Career Opportunities